Privacy Policy

Last updated: April 9, 2026

This Privacy Policy describes how TroveDeck Solution (“we”, “us”, “our”) collects, uses, and protects your information when you use TroveDial (“the App”), a mobile and web application for internet radio and podcast streaming.

1. Information We Collect

Account information: When you create an account, we collect your email address and display name. If you sign in with Google, we receive your Google profile name and email.

Usage data: We collect anonymized usage data including stations played, listening duration, favorites, and feature usage to improve the app experience.

Device information: We collect a device identifier (generated locally) to manage device limits for license activation. We do not collect IMEI, phone number, or contacts.

Location (optional): If you grant permission, we use approximate location (IP-based or GPS) to suggest radio stations from your country. Location data is not stored on our servers.

Support tickets: When you submit a support ticket, we store the ticket content and your email to respond to your inquiry.

2. Information We Do NOT Collect

• We do not record or store audio from your microphone
• We do not access your contacts, photos, or files
• We do not sell your personal data to third parties
• We do not use any advertising SDKs or tracking pixels (TroveDial is 100% ad-free)

3. How We Use Your Information

• To provide and maintain the service (streaming, favorites sync, account management)
• To process purchases and manage your subscription tier
• To send transactional emails (verification, password reset, support ticket replies)
• To improve the app based on aggregated, anonymized usage patterns

4. Data Storage and Security

Your data is stored on a secured VPS server. We use HTTPS for all data transmission, bcrypt for password hashing, and JWT for session authentication. We do not store passwords in plain text.

5. Third-Party Services

• Google Play: Processes in-app purchases and subscriptions. Subject to Google’s Privacy Policy.
• Firebase: Used for Google Sign-In authentication on Android. Subject to Firebase Privacy Policy.
• Mailbux SMTP: Used to send transactional emails (verification, password reset, support). We do not use email for marketing.

We do not use analytics SDKs (no Google Analytics, no Firebase Analytics, no Facebook Pixel).

6. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days. Anonymized usage statistics may be retained indefinitely.

7. Your Rights

You have the right to:

• Access your personal data by contacting us
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Export your data (favorites, account info) by contacting us

8. Children’s Privacy

TroveDial is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the app or email. Continued use after changes constitutes acceptance.

10. Contact

For privacy inquiries or data requests, contact us at:
TroveDeck Solution
Email: [email protected]
Website: trovedeck.com/trovedial